Cancellation and Refund Policy for Autistrys.com
1. Purpose
Autistrys.com, a product of Ragima Facilitation Private Limited is committed to supporting and showcasing the creative talents of persons with neurodivergence by promoting their handcrafted products. This policy outlines the terms and conditions for order cancellations and refunds to ensure transparency and fairness to both buyers and the artisans whose livelihoods depend on these sales.
2. Cancellation Policy
Order Cancellation: Once an order is placed, it cannot be canceled if it has been dispatched. This is to respect the time, effort, and resources invested by the artisans in creating these unique, handcrafted products.
Pre-Dispatch Cancellation: If you wish to cancel your order before it has been dispatched, please contact our customer support team immediately. We will make every effort to accommodate your request, but cancellations are not guaranteed.
3. Refund Policy
Eligibility for Refunds: Refunds are only applicable in the event of breakage or damage caused during transit by logistics partners arranged by Autistrys.
Reporting Damage: To claim a refund, customers must notify us within 48 hours of receiving the product. Please provide clear photographic evidence of the damage, along with a description of the issue.
Refund Process: Once the claim is verified, we will process the refund to your original payment method within 7-10 business days. Alternatively, you may opt for a replacement of the product, subject to availability.
Non-Refundable Situations: Refunds will not be entertained for reasons other than breakage or damage caused during transit. Minor variations in color, size, or design due to the handmade nature of the products are not considered defects.
4. General Terms
Custom Orders: Custom or personalized products are non-refundable and non-cancellable once the order is confirmed.
Shipping Costs: Refunds, if applicable, will cover the cost of the product only. Shipping charges are non-refundable.
Support and Assistance: Our customer support team is here to help with any queries or issues. Please reach out via email or phone as provided on our website.
5. Disclaimer
Autistrys.com reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.
Thank you for supporting the incredible talents of persons with neurodivergence. Your understanding and cooperation help empower these artisans and celebrate their creativity.